Brynfield Launderette

Dry Cleaning and Laundry Services in Hatfield (Hertfordshire)

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14 High View

AL10 8HZ

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drying, ironing services, service washes







Went to this Launderette, today 31st March 2018 at 9:45. The old lady (not the owner, as I know the owner and she is very nice) was given me a bad look. I asked her can I use one free of 3 tumblers. She didn't answer properly but I took it as yes. I have £20 with me which took it from ATM and asked change for £5. She said no change for notes, then I asked change for couples of coins i had in my pocket (£2, and 1 £1), and she goes.. what is it, I said I need to change for this, she took the £2 and given me 2 £1s. (Just to mention that I am a regular visitor and I know other staffs , I visit this shop min 2 times a week, but when ever this lady is there she give me a bad look, and I know its because of my color!!!! We are all grown ups and deal with people so very easy to understand) Coming back to my point, I had 3 bags I loaded one and waited as there was 2 other old ladies there. Once they done, two of them got free. since there was no one else there to put I loaded into one of them. After my first tumbler got finished I put my 3 bag into the finished tumbler and this time this grumpy lady came and told, you are not the only one whom to use this. I can see there were two of them free on the left side (picture uploaded) where I was using. This lady purposely want me to unload. This is where I got upset, I didn't tell any word , just unloaded all my dresses and put back to my bag and waited for the 2nd one to finish. Once the second one finished I didn't load again I just leave. Before leaving I told her that was an unfair and rude behaviour because of my color. I told her I know the owner and I will talk to her, she suddenly changed her attitude and tone and started to tell me, ‘why do you have to talk to Owner, talk to me’. I refused as is not the first time I am maturely ignoring her looks and comments and left the place.There are CCTVs, which anyone can verify what happened. Attached is the picture I took to show there are free tumblers while she asked me to unload my clothes from the tumbler. I spend this amount of time to put a review only because I want people know the true colour of the lady , she have pure racialist attitude which is not good for this shop. The owner should disciplinary action to her behavior.

Vineesh Chacko - 03/04/2018 | report this review

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